Careers

We've teamed a talented group of musicians, media producers, and A/V industry veterans with respected business managers and cutting-edge technology experts to reshape and refine the business entertainment industry. Our energetic and innovative employees enjoy a friendly, team-oriented atmosphere where everyone is encouraged to think creatively and share new ideas.

If you can imagine being a part of a rapidly growing team with a passion for a quality of experience that retailers, restaurants, and their customers all enjoy, drop us a line.

To submit a resume:

To review our current list of open positions, choose from the following sections:

Account Management

Accounting

Business Affairs

Client Services

Location
Redmond

Reports To
Customer Service Lead

Direct Reports
None

Summary
The Customer Service Specialist provides front-line support, information and solutions to PlayNetwork customers and is responsible for ensuring high quality product and service delivery that meets or exceeds customer expectations.

Essential Duties and Responsibilities
The following is a list of general job responsibilities for the Customer Service Specialist position. This list is not all-inclusive and may be broadened or changed to meet changing business needs..

• Answer incoming customer requests via phone and email efficiently and professionally
• Set up and activate new accounts
• Process customer orders
• Troubleshoot system components
• Assist customers in generating immediate solutions to existing and potential problems
• Perform regular account maintenance to ensure accurate customer contact and billing information
• Accurately answer billing and general account inquiries and process customer payments
• Coordinate distribution of products and services
• Ensuring customer service standards are met or exceeded
• Adhere to company policies and procedures while driving efficiencies and profitability

• 2 years of customer service experience
• 1-2 years call center experience preferred
• Knowledge of audio systems and familiarity with electronics preferred

• Able to effectively engage customers via phone, email, and in person
• Superb communication skills, both verbal and written
• Excellent time management and multi-tasking skills
• Strong attention to detail
• Proven ability to provide outstanding customer service
• Ability to deal with difficult situations with tact and proper judgment under pressure
• Ability to meet strict internal and external timelines / milestones
• Able to effectively provide, receive, and respond positively to constructive feedback
• Ability to anticipate, identify and respond to changing business priorities
• Ability to produce professional documents, including spreadsheets, correspondence and e-mail
• Proficiency with MS Windows Office Suite

• Exemplifies the PlayNetwork Guiding Principles in actions and behaviors
• Inspires others through his/her work ethic, professionalism and work integrity
• Learns quickly in a fast-paced growth environment
• Solutions-oriented team player
• Seeks out information, training, and other resources needed to facilitate continual professional development necessary to be successful in this position
• Regular and predictable attendance is an essential function of this position

Location
Redmond

Reports To
Senior Director, Client Services

Direct Reports
None

Summary
This position is responsible for the coordination of all phases of National Client AV systems design and installations. This individual will interact with many levels of the organization across multiple functions.

The following is a list of general job responsibilities for the Project Manager position. This list is not all-inclusive and may be broadened or changed to meet changing business needs.

• Coordinate all phases of National Client A/V systems design and installations
• Communicate effectively with National Clients regarding system requirements and construction schedules
• Review system designs jointly with in-house A/V Design Engineers
• Produce and distribute systems proposals to Sales Executives and National Clients
• Negotiate and implement subcontracts with installation Contractors
• Manage and monitor systems installations, from start to finish
• Reconcile ‘as-builts’ for invoicing purposes

• 1-3 years recent experience in related position
• Intermediate to advanced project management experience preferred
• Solid understanding of construction and architecture
• BA/BS degree or equivalent preferred

• Superb communication, interpersonal, analytical, organizational and negotiation skills
• Proven ability to provide outstanding customer service
• Ability to deal with challenging situations with tact and proper judgment under pressure
• Ability to meet strict internal and external timelines / milestones
• Able to effectively provide, receive, and respond positively to constructive feedback
• Ability to anticipate, identify and respond to changing business priorities
• Ability to produce professional documents, including spreadsheets, correspondence and e-mail
• Proficiency with MS Windows Office Suite
• Familiarity with audio and video commercial systems preferred

• Leads by example and exemplifies the PlayNetwork Guiding Principles in actions and behaviors
• Inspires others through his/her professionalism and work integrity
• Responds creatively to “continuous change” and steady growth environment
• Solutions-oriented team player
• Seeks out information, training, and other resources needed to facilitate continual professional development necessary to be successful in this position
• Regular and predictable attendance is an essential function of this position

Location
Redmond

Reports To
CS Supervisor

Direct Reports
None

Summary
The Technical Service Representative is responsible for troubleshooting and resolving client sound system service issues in the field, as well as management of client service programs. The Technical Service Representative actively manages a number of strategic accounts based on technical skill and/or corporate requirements. The Technical Service Representative maintains relationships between PlayNetwork and its customers to the mutual benefit of both parties, by ensuring that the highest quality product and service is delivered and presenting the PlayNetwork “customer-centric” profile to exceed customer expectations.

Essential Duties and Responsibilities
The following is a list of general job responsibilities for the Technical Service Representative position. This list is not all-inclusive and may be broadened or changed to meet changing business needs.

• Ensure timely resolve of service issues in the field as specified within the client’s service agreement and in accordance to PlayNetwork, Inc.’s standards.
• Day to day contact with clients and 3rd party contractors
• Day to day systematic troubleshooting to resolve client system issues
• Dispatch and management of the service contractor network
• Manage invoicing of services to the client and authorize payment of service invoices to the contractor
• If applicable, manage service and invoicing within client’s facility management database
• Manage service inventory requirements and product shipping logistics for service calls
• Manage the flow of returned products for repair or to be returned to the manufacturer for warranty credit

• 2+ years call center / customer service department experience preferred
• 4-7 years experience in “commercial sound / video contracting marketplace”
• 2+ years service technician experience preferred
• Electronics Engineering / Technical degree or a combination of education and relevant experience required

• Excellent time management skills
• Strong oral and written communication skills
• Exceptional prioritization and organizational skills
• A/V systems knowledge required
• Proficient with MS Office Suite Applications

Creative Services

Are you passionate about a wide range of music and savvy about how music can make a special connection with people?

Have you always wanted to create music play lists that are heard all over the world in stores, restaurants, hotels, and other businesses?

If you answered “Yes” and “Yes”…we want YOU to audition to be a Producer of Branded Music at PlayNetwork.

Here’s how it works:

Step 1
Submit your resume to HR@playnetwork.com. Be sure to tell us more about your passion for music and send us a sample of your work!

Step 2
We review all resumes, cover letters, and samples.

Step 3
If your creativity, skill set, and experience are a good fit for PlayNetwork, we will contact you and talk about next steps.

Read on for a detailed job description…

Location
Redmond

Reports To
VP, Creative Services

Direct Reports
None

Summary
This position interacts with many levels of the organization across multiple functions and entails a high level of decision-making responsibility with regard to ordering music, selecting music for clients, and deciding how to interact with clients. Producers are responsible for research, development and creation of music programs for clients including major or prestigious national accounts. Additional responsibilities include: Developing and maintaining business mixes from a large span of music genres; Consistently make large contributions of well qualified “adds;” Assisting fellow producers in sharing of song/artist discovery and Conductor methodology; Interfacing with clients from major or prestigious accounts to build and maintain solid relationships; and staying abreast of musical trends in order to identify music that we need and identifying licensing needed for the Labels and Licensing team.

Essential Duties and Responsibilities
The following is a list of general job responsibilities for the Producer, Branded Music position. This list is not all-inclusive and may be broadened or changed to meet changing business needs.

• Produce custom music programs that are tailored to the needs of our high-profile clients
• Produce demos and scopes of work in an effective manner that lead to new account growth
• Make sure jobs (account content updates) are fulfilled on schedule
• Select songs that are essential to the business mixes and ensure music mixes are up-to-date
• Keep up-to-date with music and lifestyle trends
• Strive to become “Power-User” of Conductor and to assist others in their advancement
• Order appropriate CDs on a weekly schedule. Ensure that we have a sufficient supply of cutting edge music content on-hand for high profile clients
• Review songs for Distinctive Features
• Provide complete customer satisfaction for high-profile clients by working closely with sales and customer service to ensure client’s needs and deadlines are met. Some travel may be necessary
• Provide Labels and Licensing team with record label information / contacts
• Research and development in music, lifestyle and business trends
• Attend and promote Play Network imaging at various trade shows, music panels, conferences and performances as situation or budget allows
• Interface with IT developers for Conductor improvements
• Stay abreast of new Conductor upgrades
• Possible scripting or recording of Messages depending on skill level and ability
• Consistently produce impactful demos for prospective national accounts that are favorably received and lead to new account growth
• Manage the creation, updating and maintenance of business mixes in an efficient and relevant manner that keeps PlayNetwork at the forefront of custom programming

• BA/BS degree or equivalent preferred
• Great musical depth in multiple genres
• 0-6 years of direct experience in foreground music as a music programmer/producer or equivalent
• Radio disc jockey experience with an eclectic variety of content
• Club DJ experience

• Strong computer, public relations, organizational and communication and negotiation skills
• Proven ability to provide outstanding customer service
• Ability to deal with sensitive situations with tact and proper judgment under pressure
• Ability to meet strict internal and external timelines / milestones
• Able to effectively provide, receive, and respond positively to constructive feedback and resolve issues
• Proficiency with MS Windows Office and respond to changing business priorities
• Strong presentation skills required
• Ability to produce professional documents, including spreadsheets, correspondence and e-mail Suite
• Familiar with database systems

• Ability to efficiently and creatively manage an account load of 10-25 custom accounts
• Actively and consistently contribute to the Creative Services team in a productive, positive and professional manner that improves the department and company.
• Leads by example and exemplifies the PlayNetwork Guiding Principles in actions and behaviors
• Inspires others through his/her professionalism and work integrity
• Responds creatively to “continuous change” and steady growth environment
• Solutions-oriented team player
• High degree of confidentiality with regard to proprietary, personnel and strategic development of new account growth or client information provided to us.
• Seeks out information, training, and other resources needed to facilitate continual professional development necessary to be successful in this position
• Regular and predictable attendance is an essential function of this position

Human Resources

Marketing

Operations

Sales

Location
Redmond

Reports To
SVP, VAR Services

Direct Reports
None

Status
Exempt (Salary)

Summary
This position is responsible for all sales reporting, sales coordination, account set up and process development related to the VAR Service and XM for Business team. In addition, the position performs administrative tasks and coordination for the SVP of VAR Services and XM for Business, the VAR and Inside Sales team as well as the XM for Business team.

The position requires experience in administration, sales coordination, and data entry. Candidate must be proficient in all Microsoft applications, particularly Excel, and have experience with Goldmine or other contact management software.

Essential Duties and Responsibilities
The following is a list of general job responsibilities for the Administrative Assistant II position. This list is not all-inclusive and may be broadened or changed to meet changing business needs. Sales Coordination

• Tracks meetings, proposals, and sales related to VAR and XM for Business team activity
• Monitors schedules and weekly activity reports for the VAR and XM for Business Team
• Completes ROI forms for new sales prospects
• Generates Sales and Lead Distribution reporting
• Acts as primary administrator of contact management system
• Tracks individual sales performance of each VAR and Inside Sales Rep against budget
• Distributes proposal and RFP’s as required to support VAR/XM for Business activities
• Prepares Service Agreements for all services as required for VAR/XM for Business team
• Works with Business Affairs on the signature of contracts, counter signatures, original copy filings, return copies to the clients and entering executed agreements onto the intranet
• Plans and coordinates efforts for the execution of various meetings including logistics, meeting space, presentation equipment, and food & entertainment
• Coordinates information flow from VAR and XM for Business teams to other support teams for the purpose of proposals, demo’s, account set up, rollouts, case studies and PR
• Delivers reporting to Marketing on all VAR and XM for Business successes for distribution internally and externally
• Completes new account forms and various other documentation and order entry functions in order to facilitate the shipment of products and activation of services.

• Responsible for New Account or New Service set up in DSI
• Completes DSI templates, input data into DSI and creates work orders as needed
• Creates Music concepts and video concepts in DSI
• Sets up all demo location activity including content requests, player shipments and A/V equipment installations
• Manages and monitors DSI account set up to eliminate errors or problems related to sales coding, template creation or other processing issues

• Works closely with the SVP of VAR Services and XM for Business in creating and providing on-going reports related to sales performance, sales tracking, revenue reporting and customer service metrics
• Responsible for preparation of monthly Sales Board Reports – liaise with Business Unit Managers to ensure accurate and complete information
• Inspects, logs and tracks travel expenses for Sales, Account Management and Client Service teams against Budget
• Maintains comprehensive files on all accounts and prospects including pricing sheets, proposals, and agreements for new prospects and existing customers
• Assists SVP of VAR Services and XM for Business with meeting schedules, event coordination, and travel and entertainment plans
• Supports general administrative projects critical to the success of the VAR Services and XM for Business team
• Acts as liaison between VAR Services and XM for Business to remaining support departments and teams for all business requests including telecommunication equipment, credits, equipment orders and supplies

• Bachelor’s degree or equivalent combination of education and experience
• 2+ years working with Executive level management
• Experience working in a high volume, fast paced environment

• Advanced software skills, including MS Office Suite
• Excellent human relations, presentation, and communication (verbal and written) skills
• Proficiency with administrating Contact Management software applications for Sales
• Strong analytical and organizational skills
• Ability to multi-task and prioritize
• Solutions-oriented team player
• Self motivated, “can do”, and willing to take charge when needed
• Superb communication, interpersonal, analytical, organizational and negotiation skills
• Proven ability to provide outstanding customer service
• Ability to meet strict internal and external timelines / milestones
• Able to effectively provide, receive, and respond positively to constructive feedback
• Ability to anticipate, identify and respond to changing business priorities
• Regular and predictable attendance is an essential function of this position
• Seeks out information, training, and other resources needed to facilitate continual professional development necessary to be successful in this position

Systems Engineering

Technology

Location
Redmond

Summary
12 month (paid) internship, up-to 20 hours per week. This position is IDEAL for current students. We will work around class schedules each semester or quarter!

Essential Duties and Responsibilities
The candidate will primarily:

• Participate in developing and executing requirements-based tests for a multi-subsystem application
• Execute and enhance existing regression tests
• Document bugs and enhancement ideas in a bug tracking system
• Develop and execute tests to verify bug fixes

• Execute basic tests on hardware
• Conduct detailed troubleshooting and recommend reliability improvements
• Perform basic hardware maintenance (examples: replace hard drive, CD drive, RAM)

• Software Test experience and/or classes
• Linux/Unix familiarity (e.g. comfortable with basic access and editing)
• Basic network concept familiarity
• Self-Starter
• Independent

• Exposure to IT Development during major development projects
• Exposure to a "product maintenance environment"

Video Media Services

Warehouse