How Brands Can Use Entertainment Media to Connect with Millennials
The Millennial Challenge
Millennials, defined as those born between 1980 and 2000, are quickly becoming the most important customers that brands will find. They are the largest generation in world history and combined, they will soon have a wallet force larger than that of the baby boomers.
In a quest to decode millennial behavior, marketers have placed a microscope on millennials’ spending habits. While we are still a long way from cracking the code, one thing is for certain: this is the first generation of digital natives and they are defined by the digital world that they have known since infancy. They differ from previous generations by how they think about customer service, and how they want brands to engage with them.
Millennials Embrace a Seamless Customer Journey
We now live in the “Millennial world”. A place where real life experiences and online culture are increasingly intertwined—resulting in blurred lines between on- and offline.
Not only do brands need to be up-to-speed with popular technology, they also need to connect these experiences from their customer’s point of view. While many brands have made advancements in their multichannel experiences, there is still a long way to go to connect their physical and digital spaces.
68%
When it comes to shopping, 68% of Millennials demand an integrated, seamless experience regardless of the channel. That means being able to transition effortlessly from smartphone to personal computer to physical store in their quest for the best products and services. To reflect customer demand, brands need to customize their offerings across channels in the ways Millennials want, which typically boils down to providing better, faster, more memorable service.
One of the most effective, yet often most overlooked methods of creating consistent experiences for customers, is by leveraging music and entertainment media to connect these channels. Music helps to magnify the factors that make your brand unique, and connects with customers on an emotional level. Music transcends cultures, demographics and geographic borders–making it the most efficient and meaningful way to engage customers.
Music can convey emotion without words. But your business needs to do it in a way that amplifies your brand and helps consumers remember you, not just the music. By using music in a way that allows your brand to organically insert itself in the consumer’s everyday life, that consumer relies on you. And that doesn’t mean giving away free music; customers can get that. It’s about cutting through the clutter and curating meaningful choices. In this way, your brand becomes more than a product–it becomes a trusted filter.
Millennials Value Remarkable Experiences
Since 1987, the share of consumer spending on live experiences has increased by 70%. Whether these are special events or concerts, social media chats or celebrity meet-and-greets, the millennial audience craves the exclusivity of these experiences, as well as sees experiences as a status symbol. In fact, 71% of people say that they would rather tell people about something that they have done, rather than something that they have.
To play a role in consumer’s lives, brands must help empower their audience, allowing them to do, feel and share. And by doing this, they can remain a relevant, appreciated part of Millennials’ lives. In order to maximize experience, experiential marketing should be thought of as a way to stay in alignment with changing consumer behavior.
Millennials Demand Participation and Engagement
Many brands believe that having a presence on social media channels is enough to satisfy the needs of their millennial customers. But, to reach Millennials on social media, a brand must become a routine part of their conversations concerning product information, updates and special offers. In fact, brands who invite millennials to participate in campaigns through social media, will see higher levels of engagement with their brand.
For any millennial targeted campaign, the goal should be to create positive sentiment, to spark conversation, and to engage with them about something that they care about. As many brands know, millennials connect with music, and consume music and media far more than any other subsection of people. And by connecting on something that they are passionate about, brands can begin to forge relationships with this target demographic.

How can your brand connect with millennials? Here are a few tips:
Inspire them, reinforcing the millennial values of embracing life, finding happiness, and celebrating experiences
Create an experience in which millennials can participate, engage and share
Develop content that encourages sharing: Branded playlists, artist exclusives, video content, and special promotions or discounts
Give millennials the opportunity to connect with your brand story, and live as a part of it
About PlayNetwork
In 1996, we began with custom in-store music. Today, PlayNetwork is a leading innovator of branded customer experiences – providing creative strategy, original and curated content, digital services and software development, audio/visual systems engineering and integration, in-store and on-hold messaging, advertising networks, and support – all under one roof.
The result? Experiences that activate the space between brands and consumers around the globe, connecting them through emotional content.
Our footprint: 450+ brands. 125,000+ locations. 135+ countries. 100+ million people touched every day.
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