EVOLVING THE WAYS
BRANDS MOVE
CONSUMERS
IMMERSIVE ENTERTAINMENT
Infographic -The Impact of
Brand Storytelling READ MORE
Nine Keys to Using Music
In Your Marketing Mix READ MORE
Retail's Evolution,
One Movement at a Time READ MORE
Journey’s
Fully Immersive In-Store
When Journeys (a client since 2006) acquired urban inspired fashion & apparel brand Underground Station, PlayNetwork was given the opportunity to redesign the existing creative program for its 140 locations. When Journeys (a client since 2006) acquired urban inspired fashion & apparel brand Underground Station, PlayNetwork was given the opportunity to redesign the existing creative program for its 140 locations. When Journeys (a client since 2006) acquired urban inspired fashion & apparel brand Underground Station, PlayNetwork was given the opportunity to redesign the existing creative program for its 140 locations. When Journeys (a client since 2006) acquired urban inspired fashion & apparel brand Underground Station, PlayNetwork was given the opportunity to redesign the existing creative program for its 140 locations. When Journeys (a client since 2006) acquired urban inspired fashion & apparel brand Underground Station, PlayNetwork was given the opportunity to redesign the existing creative program for its 140 locations. When Journeys (a client since 2006) acquired urban inspired fashion & apparel brand Underground Station, PlayNetwork was given the opportunity to redesign the existing creative program for its 140 locations. When Journeys (a client since 2006) acquired urban inspired fashion & apparel brand Underground Station, PlayNetwork was given the opportunity to redesign the existing creative program for its 140 locations.
Entertainment Media That Fuels Content Marketing

​Consumers are experiencing and buying brands virtually everywhere: in-store, online, through social media and via mobile devices. Our creative approach considers these intersections when translating a brand’s story to ensure content connects emotionally and drives engagement with every channel.

From single location businesses to Fortune 100 companies, our clients look to us to help them create breakthrough customer experiences.

Browse through our capabilities in this area, learn more about our business impact in the Resource Center, or contact us today to start a discussion.

  • NEWS
  • MANAGEMENT TEAM
  • CORE VALUES
  • COMMUNITY PROJECTS
  • CAREERS
We create immersive customer experiences for brands worldwide.

​We believe in the power of music and creative media to bridge consumers, countries and cultures. We believe that engagement, commerce, and loyalty are driven by emotional connections.

PlayNetwork is dedicated to helping our clients create and deepen these bonds through exceptional brand storytelling.

In 1996, we pioneered custom music for business. Today, PlayNetwork is the leading innovator of branded customer experiences – a global provider of creative strategy, original content and creative media, digital innovation and software development, audio/visual systems engineering and integration, in-store and on-hold messaging, advertising networks, and support - all under one roof. The result? Breakthrough, omni-channel experiences spanning a range of industries.

Our footprint: 350+ brands. 85,000+ locations. 110+ countries. 100+ million people touched every day. 

Want to know more? Contact us and let’s talk about how we can help you create an original story.

Press Releases
02/25/2014 - PlayNetwork Expands Globally with Announcement of Hong Kong Office
11/12/2013 - PlayNetwork Announces Media Program for Levi’s Retailers
10/21/2013 - PlayNetwork Adds Justice and Animals Inc. to Advertising Networks
10/02/2013 - PlayNetwork Named Samsung’s ProAV Integrator of the Year
07/19/2013 - PlayNetwork and Globecomm Announce Strategic Alliance for Media Services via Tempo Platform
04/09/2013 - PlayNetwork Wins Red Robin’s “Business Partner of the Year” Award
03/25/2013 - Sea-Tac Airport Begins LIVE Music Performances
01/22/2013 - Quincy Jones Joins Sea-Tac Airport Music Initiative
12/11/2012 - PlayNetwork Opens Regional Office In Columbus, Ohio
09/11/2012 - PlayNetwork Announces Nicole Rikkinen As Vice President of Marketing

Media Coverage
12/13/2013 - Retailers Fine-Tune Music to Reflect Brand, Make You Want to Shop - WSJ
03/04/2013 - Macklemore is talking to you at Sea-Tac. Are you listening? - The Seattle Times
03/19/2012 - Ximena Sariñana interview at the SXSW maurices, PlayNetwork showcase - LA Weekly
03/14/2012 - Airports use rock stars, rappers to sell their cities - USA Today
03/09/2012 - Multimedia marketing at Dick’s Last Resort - MonkeyDish
01/31/2012 - Seattle-Tacoma Airport Launches Initiative To Feature Local Music - The Huffington Post
01/28/2012 - Artists Lend Their Voices to Airport PSAs - MSNBC
12/05/2011 - National Young Women’s Fashion Retailer maurices Kicks Off Second Annual Nationwide Band Search
12/05/2011 - Music Discovery - Nationwide Band Search - KINK 101.9FM
12/01/2011 - Space Odyssey - The Japanese specialty retail giant has landed a starship and planted its flag
12/01/2011 - Let the Music - and Video - Play: Eddie Bauer uses both to boost awareness of expedition brand
11/22/2011 - UNIQLO Stores In NY Launch With Digital Solutions - Retail Customer Experience
11/22/2011 - HFA to Provide PlayNetwork with Licensing Solutions for In-Store Music Service

Core Values​ & Guiding Principles

Our creativity and success each day is grounded in our Core Values and Guiding Principles: Integrity, Teamwork, Professionalism, Resourcefulness, Passion and Respect. 

Learn About Our Guiding Principles Committee

The Guiding Principles Committee was formed in 2005 during a big period of PlayNetwork growth. As the company changed the culture did as well. The Guiding Principles Committee was born. It’s a grassroots group of employee volunteers who continually develop and adapt PlayNetwork culture. Over the years we have grown from a single group to several committees. As our company and employees continue to evolve so does the GPC. 

Community Outreach

Provides PlayNetwork and our employees an opportunity to create positive change through charitable contributions. 

Internal Promotions

Organize events and activities with strengthen morale, encourage employee bonding, and award those individuals who consistently exemplify the Core Values. 

PlayLive

Bring exceptional, diverse, artistic talent to PlayNetwork for the enrichment, awareness and enjoyment of our employees and community. As well as the development of strategic industry partnerships. 

PlayNetworking

Delivers communications about PlayNetwork’s culture and the work of the GPC. 

PlayGreen

Prove environmental awareness, foster sustainability, and promote personal and professional wellness. 

‘Experience the City of Music’ Campaign

Beginning in 2012, we helped create and launch a new local music initiative near our U.S. headquarters for the Sea-Tac International Airport called Experience the City of Music. It is a cooperative effort by the Port of SeattleSeattle Music Commission and PlayNetwork showcasing the northwest region’s music culture and enhancing the experience of millions of passengers who pass through each year. In 2013, a panel of international industry experts named Sea-Tac as the Best Arrivals Experience due to the Experience the City of Music program. 

View more about the initiative

Careers

If media is your passion, if teamwork, creativity, and delivering a superior customer experience is in your DNA, then we have a lot in common. We’ve assembled a talented group of musicians, media producers, and A/V industry veterans alongside respected business managers and leading-edge technology experts to reshape and refine the business entertainment industry. Our energetic and innovative employees enjoy a friendly, team-oriented atmosphere where everyone is encouraged to think creatively and share new ideas.

Check us out on LinkedIn here.

Benefits & Awards

Our goal is to provide a comprehensive benefits program that provides the resources employees and their families need to ensure their overall health and wellness. PlayNetwork employees enjoy the following benefits:

  • Preferred Provider (PPO) medical plan for full-time employees through Group Health Alliant Plus, which is complemented by a company-funded health reimbursement account.
  • Dental and vision coverage to full-time employees and their eligible dependents.
  • Flexible Spending Account for healthcare, which allows eligible employees to fund their out-of-pocket medical and dental expenses, such as copays and deductibles, with pre-tax dollars.
  • Flexible Spending Account for dependent care, which allows eligible employees to fund the costs of dependent care on a pre-tax basis.
  • Access to our Benefits Resource Center, a reliable and private resource for employees to get answers to questions about benefits claims.
  • Paid long-term disability and life insurance, and voluntary short-term disability insurance and supplemental group life insurance for full-time employees.
  • 401(k) plan with Fidelity Investments.
  • Three weeks of paid time off and personal floating holidays awarded each calendar year.
  • Eight company-paid holidays.
  • Career development planning and opportunities for professional development.
  • Discounted health club membership at a local health club in the Redmond area.

PlayNetwork Tenure Awards and Recognition

PlayNetwork recognizes and celebrates our employees for their longevity with the company – 5 Years, 10 Years, 15 Years, and more! This award is announced publicly allowing for a ‘walk down memory lane’ to be shared with all. What type of stories and history will you create?

Key Contributor

Every quarter, we like to make special recognition to the individual(s) that have provided outstanding contributions to PlayNetwork. The winner of this award exemplifies our Guiding Principles and Core Values and is hand selected by our Executive level leaders.

Peer to Peer

Who doesn’t like a large decorated trophy at their desk? The Peer to Peer is a traveling award that moves from desk to desk throughout all of our PlayNetwork locations. Peers nominate each other for the positive impacts, special help, or extra guidance that is shared between each other.


Review our list of open positions:

If you want to be part of a rapidly growing team that shares a passion for a quality, drop us a line.

To submit a resume:
Email it to recruiting@playnetwork.com or Fax it to 425-497-8181, Attn: Human Resources

People who make Play.
  • OVERVIEW
  • FAQ
WORLDWIDE HEADQUARTERS

Seattle, WA
8727 148th Ave NE
Redmond, WA 98052
T: 1.888.567.PLAY(7529)
1.425 497.8100
F: 1.425.497.8181

INTERNATIONAL OFFICES

United Kingdom
London Office:
97 Mortimer St
London W1W 7SU
T: +44 (0) 203 195 0979

Dartford Office:
The Nucleus
Brunel Way
Dartford
Kent DA1 5GA
T: +44 (0)1622.663345

Hong Kong
31/F
Tower One
Times Square
1 Matheson Street
Causeway Bay
Hong Kong
T: +852 2107 3702

US OFFICES

Sherman Oaks, CA
15301 Ventura Blvd.
Bldg D, Suite 200
Sherman Oaks, CA 91403
T: 1.888.567.PLAY(7529)

Columbus, OH
2 Miranova Place, Suite 390
Columbus, OH 43215
T: 1.888.567.PLAY(7529)

CUSTOMER SUPPORT
Music & Messaging
Q: How do I obtain the name of a song and artist I heard playing in one of PlayNetwork customer locations?
A: The playlist for each brand customer is proprietary information, and at the request of our customers, that information is not publicly available.

Q: I am a musician or a management firm representing an artist and I wish to submit music for inclusion in PlayNetwork playlists. How do I submit music for review?
A: At this time, we do not have an online system to support music and video upload capabilities. However, if you would like to inquire about how to become a part of the PlayNetwork music database, please visit our Get Playing page and enter your information.

Q: What licensing is covered by your services?
A: PlayNetwork is licensed with several thousand music labels, along the Harry Fox Association and other individual music publishers, to provide background music and messaging services. PlayNetwork is also a licensed with ASCAP, BMI, and SESAC (in the United States) and SOCAN (in Canada) to cover background music public performance fees on behalf of our customers in those territories.

Q: How are content updates delivered?
A: Audio content updates are delivered via network connection or a monthly update disc.

Q: What equipment do I need for music and messaging services?
A: PlayNetwork’s industry-leading media players, available for purchase or lease, are required. We also have a software solution that allows most commercial PCs to operate as media players.

Q: How would you describe your music content assets?
A: PlayNetwork listens closely to thousands of songs every week and identifies the best music for our clients. All tracks have been thoroughly categorized and screened. Our Creative Services and Licensing departments have expertise in all genres and styles of music for business use.

Q: Can you describe PlayNetwork’s messaging capabilities?
A: PlayNetwork’s messaging services offer solutions that range from telephone on-hold to chain-wide promotional messages, branded announcements, and employee awareness messages.

Q: How would you describe your music content assets?
A: PlayNetwork listens closely to thousands of songs every week and identifies the best music for our clients. All tracks have been thoroughly categorized and screened. Our Creative Services and Licensing departments have expertise in all genres and styles of music for business use.

Q: What range of music services do you offer?
A: PlayNetwork offers music branding solutions for in-store environments, as well as Web radio, music supervision and sound design.

Video Media Services
Q: Will I walk into another business and see the same solution?
A: Not necessarily. We recognize that your business is unique. By selecting the right fit for your environment, from displays just out of the box, to a variety of enhanced display designs—such as interactive kiosks, directional signage, and synchronized video content—our solutions can add excitement to your environment and resonance with your customers

Q: What advertising benefits can digital signage provide?
A: As an advertising medium, digital signage generates more purchasing interest with viewers, often increasing sales 10%-30% on featured products.

Q: What can digital displays do for our business?
A: A well-designed digital signage network can deliver eye-catching content and displays that are as unique as your brand. And digital signage can be used for promotional messaging and advertising, adding new sources of in-store revenues.

Q: How will PlayNetwork work with me to find a digital signage solution?
A: PlayNetwork’s consultative approach is a collaborative effort aimed at developing a solution that is tailored to meet your marketing and advertising needs.

Q: What kind of Video Media services do you provide?
A: PlayNetwork offers everything from consultation and content creation to network distribution, programming management, Web TV and in-store design.

Q: What kind of Video Media services do you provide?
A: PlayNetwork offers everything from consultation and content creation to network distribution, programming management, Web TV and in-store design.

A/V Systems Integration
Q: Do your technicians receive special certifications?
A: Yes. Our technicians are measured against an award-winning quality-assurance program called “Great Installations – Great Systems” or “G.I.G.S.®” designed to set standards our contractor network can adhere to.

Q: What areas of the country do you service?
A: PlayNetwork utilizes and authorizes over 400 installation sub-contractors throughout the world.

Q: Can you work with legacy equipment from other music service providers?
A: PlayNetwork can support many types of legacy equipment and can provide the music content for that equipment.

Q: Will you do small installations as well as larger, more sophisticated installations?
A: Yes. We pride ourselves in building a quality audio or video solution—no matter how large or small the job.

Q: Do you partner with any specific audio/video manufacturers?
A: Yes. We have assembled a network of quality-minded manufacturing partners including NEC, LG, Tannoy, Crown, Atlas Sound, Soundtube and others that fully support PlayNetwork’s efforts to deliver the very best to you.

General Information
Q: Whom can I contact about current job openings at PlayNetwork?
A: For a complete list of job openings, visit the careers section of this Web site.

Q: We are currently evaluating your services. How can I obtain customer references for your offering?
A: Please contact us and we will have one of PlayNetwork’s representatives follow up with you regarding your specific requirements.

Q: Whom do I contact for press-related opportunities?
A: Please send a press inquiry to publicrelations@playnetwork.com.

Value Added Resellers
Q: How can my company become a PlayNetwork VAR?
A: Please contact PlayNetwork VAR Services at var@playnetwork.com. A PlayNetwork Representative will contact you and explain the program and assess if your firm meets the qualifications to become a PlayNetwork VAR.

Q: What services will PlayNetwork allow a VAR to offer to subscribers?
A: PlayNetwork offers a catalog of over 100 business-appropriate music mixes, formatted with hundreds of unique music tracks each and the convenience of switching from style to style with the push of a button. “Business Mix” selections are already custom-programmed for use in business environments. Each mix is then updated monthly to keep the music content fresh and appropriate. Clients receive updates via CD-ROM or over the Internet. Audio Messaging may be added to many service packages at any time.

Q: Why are PlayNetwork services popular with subscribers and VARs?
A: PlayNetwork is a global media services leader creating and delivering branded experiences that entertain, promote, and inform. The PlayNetwork music and messaging service offers businesses a broad array of music choices to suit most commercial applications.

Q: What is a PlayNetwork Value Added Reseller (VAR)?
A: The PlayNetwork VAR Program offers independent sound, video, installation, service, telephone on-hold, and data cabling firms the opportunity to provide PlayNetwork music and messaging services to local, regional, and national customers.

SiriusXM for Business
Q: Do I need a sound system?
A: All SiriusXM for Business receivers are designed to work with existing sound systems. If you do not have a sound system and want to have one installed, our nationwide network of dealers can do that. Click here to find a local SiriusXM for Business dealer.

Q: Where can I buy the equipment?
A: Please visit www.playnetwork.com/siriusxm for equipment options.

Q: Is there a commitment required?
A: Yes. SiriusXM for Business requires that you agree with the terms and conditions of the subscriber agreement. A copy of the subscriber agreement is available at the bottom of the www.playnetwork.com/siriusxm Web page.

Q: Why is there a difference in cost between a commercial and consumer subscription?
A: A consumer account is established when customers listen to SiriusXM for Business programming for personal use in their vehicle or home. In commercial or business settings, such as a doctor’s offices, dentist’s offices, restaurants and bars, retail stores, hair salons, and malls, customers and employees are listening to SiriusXM for Business programming as background music. Such programming is often provided by a SiriusXM for Business service package, for which PlayNetwork reports and pays all commercial licensing and royalty obligations to the artists. Exceptions include establishments that charges an admission or membership fee (for example, a theme park, skating rink, dance club, or health club), or those that use music sources other than SiriusXM for Business (CDs, DJs, live music, or terrestrial radio); in these cases, the establishment is responsible for payment of any copyright royalties to ASCAP, BMI, or SESAC, or for any sound recordings.

Q: Besides music, what other content is available?
A: SiriusXM for Business offers news, sports, talk, and other audio entertainment. Visit the playnetwork.com/siriusxm page to explore all types of content.

Q: I have SiriusXM in my car, boat, or airplane. Who do I contact for customer service?
A: You’ll need to contact SiriusXM Satellite Radio, not SiriusXM for Business. You likely have a consumer service agreement and can get help from SiriusXM by clicking here or calling their customer service / billing / technical support line at 1-800-XM-RADIO (967-2346).

Q: How many channels of music are available?
A: SiriusXM for Business currently offers over 170 digital channels, which includes 69 commercial-free music channels. See the full channel listing.