PlayNetwork helps brands use music, content, and technology to engage customers in-store and beyond.

Entertainment media (music, video, and other content formats) is a powerful brand component that adds what other things can’t: emotion. Injecting emotion into a customer experience – from campaign, to store environments, to web, to mobile – enhances the feeling and connection consumers have with a brand, and gives them reason to engage.

By combining creative strategy and branded media with audio/visual systems and digital platforms, PlayNetwork delivers customer experiences that emotionally connect with audiences in-store, on device, through the web, and at events. We partner with over 450 brands operating 110,000 locations in 125 countries, our work reaching more than 100 million people every day.

Check out some of our success stories below and in our Resource Center.

  • NEWS
About Us

We believe that emotion inspires behavior. We value fearless innovation, execution of ideas, collaborative interactions, and reliability with a sense of hustle. We’re on a mission to evolve the ways brands engage consumers through creativity and technology. And we believe that artists and creators should be fairly compensated for their work.

In 1996, we began with custom in-store music for businesses. Today, PlayNetwork is global consumer engagement company providing creative strategy, original and curated content, distribution platforms, and consumer insights - all under one roof. The result? Experiences that engage consumers around the globe, connecting them with brands through emotional content.

Our footprint: 425+ brands. 110,000+ locations. 125+ countries. 100+ million people touched every day.

Want to know more? Contact us and let’s talk about what challenges you’re trying to overcome.

Press Releases
05/25/2017 - TouchTunes and PlayNetwork Complete Merger
04/05/2017 - PlayNetwork and TouchTunesAgree to Merge
04/19/2016 - PlayNetwork CEO Announced as 2016 QuantumShift Finalist
03/30/2016 - PlayNetwork Announces New Music and Entertainment Media Platform
06/02/2015 - PlayNetwork Wins Four Telly Awards for Branded Entertainment Media
02/25/2014 - PlayNetwork Expands Globally with Announcement of Hong Kong Office
11/12/2013 - PlayNetwork Announces Media Program for Levi’s Retailers
10/21/2013 - PlayNetwork Adds Justice and Animals Inc. to Advertising Networks
10/02/2013 - PlayNetwork Named Samsung’s ProAV Integrator of the Year
07/19/2013 - PlayNetwork and Globecomm Announce Strategic Alliance for Media Services via Tempo Platform
04/09/2013 - PlayNetwork Wins Red Robin’s “Business Partner of the Year” Award
03/25/2013 - Sea-Tac Airport Begins LIVE Music Performances
01/22/2013 - Quincy Jones Joins Sea-Tac Airport Music Initiative
12/11/2012 - PlayNetwork Opens Regional Office In Columbus, Ohio
09/11/2012 - PlayNetwork Announces Nicole Rikkinen As Vice President of Marketing

Media Coverage
12/13/2013 - Retailers Fine-Tune Music to Reflect Brand, Make You Want to Shop - WSJ
03/04/2013 - Macklemore is talking to you at Sea-Tac. Are you listening? - The Seattle Times
03/19/2012 - Ximena Sariñana interview at the SXSW maurices, PlayNetwork showcase - LA Weekly
03/14/2012 - Airports use rock stars, rappers to sell their cities - USA Today
03/09/2012 - Multimedia marketing at Dick’s Last Resort - MonkeyDish
01/31/2012 - Seattle-Tacoma Airport Launches Initiative To Feature Local Music - The Huffington Post
01/28/2012 - Artists Lend Their Voices to Airport PSAs - MSNBC
12/05/2011 - National Young Women’s Fashion Retailer maurices Kicks Off Second Annual Nationwide Band Search
12/05/2011 - Music Discovery - Nationwide Band Search - KINK 101.9FM
12/01/2011 - Space Odyssey - The Japanese specialty retail giant has landed a starship and planted its flag
12/01/2011 - Let the Music - and Video - Play: Eddie Bauer uses both to boost awareness of expedition brand
11/22/2011 - UNIQLO Stores In NY Launch With Digital Solutions - Retail Customer Experience
11/22/2011 - HFA to Provide PlayNetwork with Licensing Solutions for In-Store Music Service

Core Values

  • We are Customer-Focused
  • We are One Team
  • We Lead the Way
  • We Strive for Excellence
  • We Keep it Simple
  • We do the Right Thing
  • We Celebrate our Wins and our Lessons
  • We are passionate about Music, Art, and Culture

Learn About Our Guiding Principles Committee

The Guiding Principles Committee was formed in 2005 during a big period of PlayNetwork growth. As the company changed the culture did as well, and GPC was born. It’s a grassroots group of employee volunteers who continually develop and adapt PlayNetwork culture. Over the years we have grown from a single group to several committees. As our company and employees continue to evolve so does the GPC.

Community Outreach

Provides PlayNetwork and our employees an opportunity to create positive change through charitable contributions.

Internal Promotions

Organize events and activities with strengthen morale, encourage employee bonding, and award those individuals who consistently exemplify the Core Values.


Bring exceptional, diverse, artistic talent to PlayNetwork for the enrichment, awareness and enjoyment of our employees and community. As well as the development of strategic industry partnerships.


Delivers communications about PlayNetwork’s culture and the work of the GPC.


Prove environmental awareness, foster sustainability, and promote personal and professional wellness.

Path with Art

Path with Art transforms the lives of people recovering from homelessness, addiction, and other trauma by harnessing the power of creative engagement as a bridge to community and a path to stability. Path with Art is driven by its Vision: A world where arts engagement is recognized as transformative––connecting the individual with self, the self with community, and communities with society.

Path with Art provides classes to engage students in creative, skill-building activities—from painting and photography, to music and acting. Additionally, the program’s Access Arts events enable students to visit a variety of Seattle’s art institutions, including The Seattle Opera, The Seattle Art Museum, The Frye Art Museum, and more. And to close the gap between people in recovery and the general public, Path with Art holds annual public exhibits and showcases to celebrate student artists and their work.

In 2015, PlayNetwork sponsored the Art Transforms Luncheon, an event that celebrates the courageous journey of the Path with Art students, and the life changing impact of arts engagement on those in recovery from homelessness and other trauma.

‘Experience the City of Music’ Campaign

Beginning in 2012, we helped create and launch a new local music initiative near our U.S. headquarters for the Sea-Tac International Airport called Experience the City of Music. It is a cooperative effort by the Port of Seattle, Seattle Music Commission and PlayNetwork showcasing the northwest region’s music culture and enhancing the experience of millions of passengers who pass through each year. In 2013, a panel of international industry experts named Sea-Tac as the Best Arrivals Experience due to the Experience the City of Music program.

View more about the initiative

‘Pianos In The Parks’ Initiative

Pianos In The Parks was a 2014 summer campaign encouraging Puget Sound residents to discover 32,000+ acres of City of Seattle and King County parks and open spaces through the power of music and art, underwritten by Laird Norton Wealth Management, in partnership with the Seattle Symphony, KEXP, Gage Academy of Art, City of Music, Classic Pianos, Seattle Parks and Recreation, and King County Parks. We provided partnership support with donated video production services, including footage of performances, media clips, and event sizzles.

To learn more about the campaign, visit the Pianos In The Parks website. View PlayNetwork’s video productions for the campaign here.


If media is your passion, if teamwork, creativity, and delivering a superior customer experience is in your DNA, then we have a lot in common. We’ve assembled a talented group of musicians, media producers, and A/V industry veterans alongside respected business managers and leading-edge technology experts to reshape and refine the business entertainment industry. Our energetic and innovative employees enjoy a friendly, team-oriented atmosphere where everyone is encouraged to think creatively and share new ideas.

For a listing of career opportunities at PlayNetwork, visit our careers page.

Check us out on LinkedIn here.

Benefits & Awards

Our goal is to provide a comprehensive benefits program that provides the resources employees and their families need to ensure their overall health and wellness. PlayNetwork employees enjoy the following benefits:

  • Medical, Dental, and Vision coverage to full-time employees and their eligible dependents
  • Company-funded Health Reimbursement Account
  • Flexible Spending Account for healthcare, which allows eligible employees to fund their out-of-pocket medical and dental expenses, such as copays and deductibles, with pre-tax dollars
  • Flexible Spending Account for dependent care, which allows eligible employees to fund the costs of dependent care on a pre-tax basis
  • Company-paid Life Insurance, AD&D Insurance, and Long Term Disability
  • Voluntary Life Insurance and Short Term Disability for employees and their eligible dependents
  • 401(k) plan with Fidelity Investments
  • Access to our Benefits Resource Center, a reliable and private resource for employees to get answers to questions about benefits claims
  • Three weeks of paid time off, plus personal floating holidays awarded each calendar year
  • Eight company-paid holidays
  • Career development planning and opportunities for professional development

Tenure Awards

PlayNetwork recognizes and celebrates our employees for their longevity with the company – 5 Years, 10 Years, 15 Years, and more! This award is announced publicly allowing for a ‘walk down memory lane’ to be shared with all. What type of stories and history will you create?

Key Contributor

Every quarter, we like to make special recognition to the individual(s) that have provided outstanding contributions to PlayNetwork. The winner of this award exemplifies our Guiding Principles and Core Values and is hand selected by our Executive level leaders.

Peer to Peer

Who doesn’t like a large decorated trophy at their desk? The Peer to Peer is a traveling award that moves from desk to desk throughout all of our PlayNetwork locations. Peers nominate each other for the positive impacts, special help, or extra guidance that is shared between each other.

  • FAQ
Contact PlayNetwork
Contact Customer Service
Are you an Artist or Label?
Global Offices
Privacy Policy

Contact PlayNetwork

Contact Customer Service

We’re here to help! If you need assistance with your hardware, sound system, or have general questions about your account, please contact our customer service teams. Or, if you need to request a call tag, click here.

Global Service Desk:
Email: customerservice@playnetwork.com

Phone: +1 425 497 8100
Monday – Friday 8:00 am – 5:00 pm Pacific Time (UTC-08:00)

Phone: +852 39598948
Monday – Friday 8:00 am – 5:00 pm Hong Kong Time (UTC+08:00)

EMEA Regional Service Desk:
Email: service.emea@playnetwork.com
Phone: +44 01622 663345 Option 1
Monday – Friday 8:30 am – 5:30 pm UK Time (UTC+00:00)

Contact PlayNetwork’s Music Licensing Team

Are you an artist, label, or manager seeking music licensing? Please fill out the form below to submit your music. Due to the volume of submissions, we will not be able to confirm receipt. All submissions will be directed to the Music Services team for review. Thank you!

Please enter the word and/or numbers you see in the image below:

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Global Offices

United States
Seattle, WA (Headquarters):
8727 148th Ave NE
Redmond, WA 98052
T: 1.888.567.PLAY (7529)
F: 1.425.497.8181

Sherman Oaks, CA:
15301 Ventura Blvd.
Bldg D, Suite 200
Sherman Oaks, CA 91403
T: 1.888.567.PLAY (7529)

Columbus, OH:
2 Miranova Place, Suite 390
Columbus, OH 43215
T: 1.888.567.PLAY (7529)

United Kingdom
Unit 50, Riverside
Medway City Estate
T: +44 (0) 1622.663345

Hong Kong
Room 1102, The Lee Gardens
33 Hysan Avenue
Causeway Bay, Hong Kong
T:+852 3959 8948

Alonso de Cordova 3827, Of 301
Vitacura, Santiago
T: +569 7 668-1169

Music & Messaging
Q: How do I obtain the name of a song and artist I heard playing in one of PlayNetwork customer locations?
A: The playlist for each brand customer is proprietary information, and at the request of our customers, that information is not publicly available.

Q: I am a musician or a management firm representing an artist and I wish to submit music for inclusion in PlayNetwork playlists. How do I submit music for review?
A: At this time, we do not have an online system to support music and video upload capabilities. However, if you would like to inquire about how to become a part of the PlayNetwork music database, please fill out a contact form and select "Artist Seeking Licensing."

Q: What licensing is covered by your services?
A: PlayNetwork is licensed with several thousand music labels, along the Harry Fox Association and other individual music publishers, to provide entertainment media content, including background and in-store music, messaging, and video. PlayNetwork is also a licensed with ASCAP, BMI, and SESAC (in the United States) and SOCAN (in Canada) to cover background and in-store music public performance fees on behalf of our customers in those territories.

Q: How are content updates delivered?
A: Audio content updates are delivered via network connection or a monthly update disc.

Q: What equipment do I need for in-store music and messaging services?
A: PlayNetwork’s industry-leading entertainment media players, available for purchase or lease, are required. We also have a software platform that allows most commercial PCs to operate as media players.

Q: How would you describe your music content assets?
A: PlayNetwork listens closely to thousands of songs every week and identifies the best music for our clients. All tracks have been thoroughly categorized and screened. Our Creative Services and Licensing departments have expertise in all genres and styles of music for business use.

Q: Can you describe PlayNetwork’s messaging capabilities?
A: PlayNetwork’s messaging services offer solutions that range from telephone on-hold to chain-wide promotional messages, branded announcements, and employee awareness messages.

Q: What range of music services do you offer?
A: PlayNetwork offers global music supervision and in-store music for retail, hospitality, restaurant environments, and more, as well as digital platforms to deliver this content through websites, mobile apps, digital signage, and more. We also have global licensing capabilities in more than 110 countries, covering in-store music playback, sync licensing, and more. If you want to bring your music program to life, our artist, label, and PRO relationships give us the ability to create artist promotions, in-store appearances, exclusive releases, and more.

Video Media Services
Q: Will I walk into another business and see the same solution?
A: Not necessarily. We recognize that your business is unique. By selecting the right fit for your environment, from displays just out of the box, to a variety of enhanced display designs—such as interactive kiosks, directional signage, and synchronized video content—our solutions can add excitement to your environment and resonance with your customers

Q: What advertising benefits can digital signage provide?
A: As an advertising medium, digital signage generates more purchasing interest with viewers, often increasing sales 10%-30% on featured products.

Q: What can digital displays do for our business?
A: A well-designed digital signage network can deliver eye-catching content and displays that are as unique as your brand. And digital signage can be used for promotional messaging and advertising, adding new sources of in-store revenues.

Q: How will PlayNetwork work with me to find a digital signage solution?
A: PlayNetwork’s consultative approach is a collaborative effort aimed at developing a solution that is tailored to meet your marketing and advertising needs.

Q: What kind of Video Media services do you provide?
A: PlayNetwork offers everything from consultation and content creation to network distribution, programming management, Web TV and in-store design.

Q: What kind of Video Media services do you provide?
A: PlayNetwork offers everything from consultation and content creation to network distribution, programming management, Web TV and in-store design.

A/V Systems Integration
Q: Do your technicians receive special certifications?
A: Our installation and service technicians are certified and rated based on our Systems Advantage program, which is the industry’s only award-winning quality assurance program. This certification process includes field inspections by our Field Engineering team as well as detailed and current skill set profiles. Additionally, CTS Certification by Infocomm ensures our designers remain knowledgable regarding the latest technology, techniques, and products through annual certification renewal requirements. A quarterly review with our internal service and installation teams to ensure performance standards are maintained.

Q: What areas of the country do you service?
A: PlayNetwork utilizes and authorizes over 400 installation sub-contractors throughout the world.

Q: Can you work with legacy equipment from other music service providers?
A: PlayNetwork can support many types of legacy equipment and can provide the in-store music content for that equipment.

Q: Will you do small installations as well as larger, more sophisticated installations?
A: Yes. We pride ourselves in building a quality audio or video solution—no matter how large or small the job.

Q: Do you partner with any specific audio/video manufacturers?
A: Yes. We have assembled a network of quality-minded manufacturing partners including NEC, LG, Tannoy, Crown, Atlas Sound, Soundtube and others that fully support PlayNetwork’s efforts to deliver the very best to you.

General Information
Q: Whom can I contact about current job openings at PlayNetwork?
A: For a complete list of job openings, visit the careers section of this Web site.

Q: We are currently evaluating your services. How can I obtain customer references for your offering?
A: Please contact us and we will have one of PlayNetwork’s representatives follow up with you regarding your specific requirements.

Q: Whom do I contact for press-related opportunities?
A: Please send a press inquiry to publicrelations@playnetwork.com.

Value Added Resellers
Q: How can my company become a PlayNetwork VAR?
A: Please contact PlayNetwork VAR Services at var@playnetwork.com. A PlayNetwork Representative will contact you and explain the program and assess if your firm meets the qualifications to become a PlayNetwork VAR.

Q: What services will PlayNetwork allow a VAR to offer to subscribers?
A: PlayNetwork offers a catalog of over 100 business-appropriate in-store music mixes, formatted with hundreds of unique music tracks each and the convenience of switching from style-to-style with the push of a button. “Business Mix” selections are already custom-programmed for use in business environments, either as in-store or background music, or through websites, mobile, apps, and more. Each mix is then updated monthly to keep the music content fresh and appropriate. Clients receive updates via CD-ROM or over the Internet. Audio messaging may be added to many service packages at any time.

Q: Why are PlayNetwork services popular with subscribers and VARs?
A: PlayNetwork is a global entertainment media services leader creating and delivering branded experiences that entertain, promote, and inform. Our in-store music and messaging services offer businesses a broad array of music choices to suit most retail, hospitality, and restaurant environments. We also have platforms that extend these experiences outside of the store, including streaming music platforms, music discovery platforms, and more. VARs and third-parties are also able to connect with PlayNetwork content through our proprietary APIs.

Q: What is a PlayNetwork Value Added Reseller (VAR)?
A: The PlayNetwork VAR Program offers independent sound, video, installation, service, telephone on-hold, and data cabling firms the opportunity to provide PlayNetwork in-store music and messaging services to local, regional, and national customers.

SiriusXM for Business
Q: Do I need a sound system?
A: All SiriusXM for Business receivers are designed to work with existing sound systems. If you do not have a sound system and want to have one installed, our nationwide network of dealers can do that. Click here to find a local SiriusXM for Business dealer.

Q: Where can I buy the equipment?
A: Please visit playnetwork.com/siriusxm for equipment options.

Q: Is there a commitment required?
A: Yes. SiriusXM for Business requires that you agree with the terms and conditions of the subscriber agreement. A copy of the subscriber agreement is available at the bottom of the playnetwork.com/siriusxm Web page.

Q: Why is there a difference in cost between a commercial and consumer subscription?
A: A consumer account is established when customers listen to SiriusXM for Business programming for personal use in their vehicle or home. In commercial or business settings, such as a doctor’s offices, dentist’s offices, restaurants and bars, retail stores, hair salons, and malls, customers and employees are listening to SiriusXM for Business programming as in-store music (also known as background music). Such programming is often provided by a SiriusXM for Business service package, for which PlayNetwork reports and pays all commercial licensing and royalty obligations to the artists. Exceptions include establishments that charges an admission or membership fee (for example, a theme park, skating rink, dance club, or health club), or those that use music sources other than SiriusXM for Business (CDs, DJs, live music, or terrestrial radio); in these cases, the establishment is responsible for payment of any copyright royalties to ASCAP, BMI, or SESAC, or for any sound recordings.

Q: Besides music, what other content is available?
A: SiriusXM for Business offers in-store music in addition to news, sports, talk, and other audio programming. Visit the playnetwork.com/siriusxm page to explore all types of content.

Q: I have SiriusXM in my car, boat, or airplane. Who do I contact for customer service?
A: You’ll need to contact SiriusXM Satellite Radio, not SiriusXM for Business. You likely have a consumer service agreement and can get help from SiriusXM by clicking here or calling their customer service / billing / technical support line at 1-800-XM-RADIO (967-2346).

Q: How many channels of music are available?
A: SiriusXM for Business currently offers over 170 digital channels of in-store music, which includes 69 commercial-free channels. See the full channel listing at playnetwork.com/siriusxm.